Training for Carers

Challenging Behaviour

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Who decides what is "challenging” behaviour? 

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How it manifests itself in your workplace

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Who presents "challenging” behaviour?

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Examine poor practice

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Explore what "challenging” behaviour you may exhibit

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Unmet need

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Look at triggers & causes

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Effective & simple use of risk assessments

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The need for clear verbal & non-verbal communication

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Using empathy to further inform your care

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Understand the need for consistency and professionalism

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Spotting escalation

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Using ABC charts

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What happens to the body in anger

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Calming down techniques

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The value of allowing time to regroup & reflect

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Sharing & supporting members of your team

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The importance of always treating people with respect & dignity

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Repetition / wandering / noise-making / aggression

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Using real life case studies

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The need for clear and accurate documentation

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Re-building relationships

Training for carers
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